# Unable to login with 1.3.2

**URL:** <http://forum.squareline.io/t/unable-to-login-with-1-3-2/1995>\
**Category:** Bugs\
**Created:** [October 27, 2023, 9:16am UTC](http://forum.squareline.io/t/unable-to-login-with-1-3-2/1995 "2023-10-27T09:16:39Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Jak](http://forum.squareline.io/letter_avatar_proxy/v4/letter/j/ecd19e/32.png) [@Jak](http://forum.squareline.io/u/Jak)\
**Post date:** [October 27, 2023, 9:16am UTC](http://forum.squareline.io/t/unable-to-login-with-1-3-2/1995/1 "2023-10-27T09:16:39Z")

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### What do you want to achieve?

To Login to the App

### What have you tried so far?

I can log in on the web but not the App. I get an error ERROR : License error. No data.

### Screenshot or video

### Others

- **SquareLine Studio version:** 1.3.2
- **Operating system:** Windows 11
- **Target hardware:**

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<div class="post-metadata">

**Author:** ![Jak](http://forum.squareline.io/letter_avatar_proxy/v4/letter/j/ecd19e/32.png) [@Jak](http://forum.squareline.io/u/Jak)\
**Post date:** [October 29, 2023, 4:35pm UTC](http://forum.squareline.io/t/unable-to-login-with-1-3-2/1995/2 "2023-10-29T16:35:12Z")

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I can access by clicking Trial version.

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<div class="post-metadata">

**Author:** ![ngc6589](http://forum.squareline.io/user_avatar/forum.squareline.io/ngc6589/32/945_2.png) [@ngc6589](http://forum.squareline.io/u/ngc6589)\
**Post date:** [November 2, 2023, 12:41pm UTC](http://forum.squareline.io/t/unable-to-login-with-1-3-2/1995/3 "2023-11-02T12:41:01Z")

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I also had the same problem.  
Contact support team using the contact form.  
After having the account status reset, SLS132 is now able to retrieve license information.

Masahiro

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<div class="post-metadata">

**Author:** ![SquareLine\_Support](http://forum.squareline.io/user_avatar/forum.squareline.io/squareline_support/32/47_2.png) [@SquareLine\_Support](http://forum.squareline.io/u/SquareLine_Support)\
**Post date:** [November 13, 2023, 7:11am UTC](http://forum.squareline.io/t/unable-to-login-with-1-3-2/1995/4 "2023-11-13T07:11:53Z")

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Hi, one license is paired with one computer. It’s possible that you tried to run the software on a different computer, or that some of your computer’s peripherals have changed. In this case, you must revoke the license. you can do this within the software in the preferences menu or on the website via this [link](https://squareline.io/profile/licenses).