I also had the same problem.
Contact support team using the contact form.
After having the account status reset, SLS132 is now able to retrieve license information.
Hi, one license is paired with one computer. It’s possible that you tried to run the software on a different computer, or that some of your computer’s peripherals have changed. In this case, you must revoke the license. you can do this within the software in the preferences menu or on the website via this link.