I'm having a problem connecting my account

raef_benjeddou · August 4, 2022, 5:00pm

When opening Squarelinestudio, I

try to log in but I can’t. A communication error occurs.
How can I solve this issue?

SquareLine_Support · August 8, 2022, 9:12am

Please send the logs from:
C:\Users<your username>\AppData\LocalLow\Game-Ever Bt_\SquareLine_Studio\Player.log

Usually it happens if a firewall or antivirus software blocks the communication.

khan · August 31, 2022, 10:41am

I am facing the same error. I closed my firewall and window defender but it didn’t resolved the issue. I even used different PC and different account but it didn’t work.

My Logs from Player.log:

Begin MonoManager ReloadAssembly

Completed reload, in 2.000 seconds
Initializing input.
Input initialized.
Initialized touch support.
UnloadTime: 0.675600 ms
Search for elos in directory: objects\basics
Search for elos in directory(full): C:\Program Files\SquareLine Studio\objects\basics
Test elo file: objects\basics\arc.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\basics\arc.elojb
Test elo file: objects\basics\arc.png
Test elo file(full): C:\Program Files\SquareLine Studio\objects\basics\arc.png
Test elo file: objects\basics\button.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\basics\button.elojb
Test elo file: objects\basics\button.png
Test elo file(full): C:\Program Files\SquareLine Studio\objects\basics\button.png
Test elo file: objects\basics\image.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\basics\image.elojb
Test elo file: objects\basics\image.png
Test elo file(full): C:\Program Files\SquareLine Studio\objects\basics\image.png
Test elo file: objects\basics\label.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\basics\label.elojb
Test elo file: objects\basics\label.png
Test elo file(full): C:\Program Files\SquareLine Studio\objects\basics\label.png
Test elo file: objects\basics\object.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\basics\object.elojb
Test elo file: objects\basics\object.png
Test elo file(full): C:\Program Files\SquareLine Studio\objects\basics\object.png
Test elo file: objects\basics\panel.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\basics\panel.elojb
Test elo file: objects\basics\panel.png
Test elo file(full): C:\Program Files\SquareLine Studio\objects\basics\panel.png
Test elo file: objects\basics\textarea.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\basics\textarea.elojb
Test elo file: objects\basics\textarea.png
Test elo file(full): C:\Program Files\SquareLine Studio\objects\basics\textarea.png
Search for elos in directory: objects\controller
Search for elos in directory(full): C:\Program Files\SquareLine Studio\objects\controller
Test elo file: objects\controller\calendar.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\controller\calendar.elojb
Test elo file: objects\controller\calendar.png
Test elo file(full): C:\Program Files\SquareLine Studio\objects\controller\calendar.png
Test elo file: objects\controller\checkbox.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\controller\checkbox.elojb
Test elo file: objects\controller\checkbox.png
Test elo file(full): C:\Program Files\SquareLine Studio\objects\controller\checkbox.png
Test elo file: objects\controller\colorwheel.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\controller\colorwheel.elojb
Test elo file: objects\controller\colorwheel.png
Test elo file(full): C:\Program Files\SquareLine Studio\objects\controller\colorwheel.png
Test elo file: objects\controller\dropdown.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\controller\dropdown.elojb
Test elo file: objects\controller\dropdown.png
Test elo file(full): C:\Program Files\SquareLine Studio\objects\controller\dropdown.png
Test elo file: objects\controller\imgbutton.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\controller\imgbutton.elojb
Test elo file: objects\controller\imgbutton.png
Test elo file(full): C:\Program Files\SquareLine Studio\objects\controller\imgbutton.png
Test elo file: objects\controller\keyboard.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\controller\keyboard.elojb
Test elo file: objects\controller\keyboard.png
Test elo file(full): C:\Program Files\SquareLine Studio\objects\controller\keyboard.png
Test elo file: objects\controller\roller.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\controller\roller.elojb
Test elo file: objects\controller\roller.png
Test elo file(full): C:\Program Files\SquareLine Studio\objects\controller\roller.png
Test elo file: objects\controller\slider.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\controller\slider.elojb
Test elo file: objects\controller\slider.png
Test elo file(full): C:\Program Files\SquareLine Studio\objects\controller\slider.png
Test elo file: objects\controller\switch.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\controller\switch.elojb
Test elo file: objects\controller\switch.png
Test elo file(full): C:\Program Files\SquareLine Studio\objects\controller\switch.png
Search for elos in directory: objects\functions
Search for elos in directory(full): C:\Program Files\SquareLine Studio\objects\functions
Search for elos in directory: objects\functions\properties
Search for elos in directory(full): C:\Program Files\SquareLine Studio\objects\functions\properties
Test elo file: objects\functions\properties\bar_property.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\functions\properties\bar_property.elojb
Test elo file: objects\functions\properties\basic_property.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\functions\properties\basic_property.elojb
Test elo file: objects\functions\properties\dropdown_property.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\functions\properties\dropdown_property.elojb
Test elo file: objects\functions\properties\image_property.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\functions\properties\image_property.elojb
Test elo file: objects\functions\properties\label_property.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\functions\properties\label_property.elojb
Test elo file: objects\functions\properties\roller_property.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\functions\properties\roller_property.elojb
Test elo file: objects\functions\properties\slider_property.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\functions\properties\slider_property.elojb
Test elo file: objects\functions\callfunction.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\functions\callfunction.elojb
Test elo file: objects\functions\changescreen.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\functions\changescreen.elojb
Test elo file: objects\functions\EloAnimation.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\functions\EloAnimation.elojb
Test elo file: objects\functions\inc_arc.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\functions\inc_arc.elojb
Test elo file: objects\functions\inc_bar.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\functions\inc_bar.elojb
Test elo file: objects\functions\inc_slider.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\functions\inc_slider.elojb
Test elo file: objects\functions\modify_flag.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\functions\modify_flag.elojb
Test elo file: objects\functions\modify_state.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\functions\modify_state.elojb
Test elo file: objects\functions\opacityAnimation.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\functions\opacityAnimation.elojb
Test elo file: objects\functions\playanimation.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\functions\playanimation.elojb
Test elo file: objects\functions\PropertyAnimation.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\functions\PropertyAnimation.elojb
Test elo file: objects\functions\settextvaluearc.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\functions\settextvaluearc.elojb
Test elo file: objects\functions\settextvalueslider.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\functions\settextvalueslider.elojb
Test elo file: objects\functions\settextvalueswitch.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\functions\settextvalueswitch.elojb
Search for elos in directory: objects\visualiser
Search for elos in directory(full): C:\Program Files\SquareLine Studio\objects\visualiser
Test elo file: objects\visualiser\bar.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\visualiser\bar.elojb
Test elo file: objects\visualiser\bar.png
Test elo file(full): C:\Program Files\SquareLine Studio\objects\visualiser\bar.png
Test elo file: objects\visualiser\chart.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\visualiser\chart.elojb
Test elo file: objects\visualiser\chart.png
Test elo file(full): C:\Program Files\SquareLine Studio\objects\visualiser\chart.png
Test elo file: objects\visualiser\spinner.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\visualiser\spinner.elojb
Test elo file: objects\visualiser\spinner.png
Test elo file(full): C:\Program Files\SquareLine Studio\objects\visualiser\spinner.png
Test elo file: objects\screen.elojb
Test elo file(full): C:\Program Files\SquareLine Studio\objects\screen.elojb
Test elo file: objects\screen.png
Test elo file(full): C:\Program Files\SquareLine Studio\objects\screen.png
Test elo file: objects\TemporaryImage.py
Test elo file(full): C:\Program Files\SquareLine Studio\objects\TemporaryImage.py
CurrentCulture converted to en-US
go back to front
UERROR: {“errors”:[{“errorCode”:“ERR1002”,“errorMessage”:“Trial license has expired”}]}
UERROR: {“errors”:[{“errorCode”:“ERR0202”,“errorMessage”:“Invalid password”}]}
UERROR: [{“errors”:[{“errorCode”:“ERR0002”,“errorMessage”:“Your email address is not verified.”}]}]
NETERROR: ERROR: [{“errors”:[{“errorCode”:“ERR0002”,“errorMessage”:“Your email address is not verified.”}]}]

kisvegabor · September 2, 2022, 9:36am

To log says "Your email address is not verified.”. So have you verified your email after registration?