Issue with version 1.3, crash on the initial screen after maximizing the window

I encountered an issue with the home screen; every time I tried to maximize the application, it would freeze. Aside from this issue, I was using it normally, with the entire graphical interface. Now, after the error occurred, I am unable to use any of the program’s versions. I attempted to restart the computer, uninstall the program, clean the registry, and even used specialized software for this purpose, but none of these measures were successful. Do you have any solutions, please?

Hi,

please send the logs as described here: Troubleshooting | SquareLine Studio

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Certainly, here is the file. Thank you in advance.

Mono path[0] = ‘C:/Program Files/SquareLine Studio 1.2.3/SquareLine_Studio_Data/Managed’
Mono config path = ‘C:/Program Files/SquareLine Studio 1.2.3/MonoBleedingEdge/etc’
Initialize engine version: 2021.3.22f1 (b6c551784ba3)
[Subsystems] Discovering subsystems at path C:/Program Files/SquareLine Studio 1.2.3/SquareLine_Studio_Data/UnitySubsystems
GfxDevice: creating device client; threaded=1; jobified=0
d3d12: loaded!
Direct3D:
Version: Direct3D 12 [level 12.0]
Renderer: AMD Radeon™ RX540 (ID=0x699f)
Vendor: ATI
VRAM: 2032 MB
App VRAM Budget: 1727 MB
Driver: 22.19.163.1792
Begin MonoManager ReloadAssembly

  • Completed reload, in 1.007 seconds
    Initializing input.

XInput1_3.dll not found. Trying XInput9_1_0.dll instead…
Input initialized.

D3D11 device created for Microsoft Media Foundation video decoding.
Initialized touch support.

d3d12: swapchain present failed (887a0005).
Device removed reason (0).
GfxDevice was not out of Local memory
Local memory usage:
Budget: 1811869902
CurrentUsage: 423260160
AvailableForReservation: 67108864
CurrentReservation: 959225242
GfxDevice was not out of Non-Local memory
Non-Local memory usage:
Budget: 3603760128
CurrentUsage: 162435072
AvailableForReservation: 0
CurrentReservation: 1901984512
Set -force-d3d12-debug for more information on device removal
d3d12: swapchain present failed (887a0005).
Device removed reason (887a002b).
GfxDevice was not out of Local memory
Local memory usage:
Budget: 1811869902
CurrentUsage: 423260160
AvailableForReservation: 67108864
CurrentReservation: 959225242
GfxDevice was not out of Non-Local memory
Non-Local memory usage:
Budget: 3603760128
CurrentUsage: 145661952
AvailableForReservation: 0
CurrentReservation: 1901984512
Set -force-d3d12-debug for more information on device removal
d3d12 : CreateCommittedResource ‘TexturesD3D12::CreateTextureInternal() Texture’ (327 x 104) format 28 failed (887a0005).
Device Remove Reason (HRESULT): 0x887a002b
Device Memory Stats:
Local AvailableForReservation: 914 MB, Budget: 1727 MB, CurrentUsage: 403 MB, CurrentReservation: 64 MB
Non-local AvailableForReservation: 1813 MB, Budget: 3436 MB, CurrentUsage: 138 MB, CurrentReservation: 0 MB
d3d12: failed to create 2D texture id=77 w=327 h=104 mips=1 d3dfmt=28
AsyncResourceUpload failed.
d3d12 : CreateCommittedResource ‘TexturesD3D12::CreateTextureInternal() Texture’ (325 x 121) format 28 failed (887a0005).
Device Remove Reason (HRESULT): 0x887a002b
Device Memory Stats:
Local AvailableForReservation: 914 MB, Budget: 1727 MB, CurrentUsage: 403 MB, CurrentReservation: 64 MB
Non-local AvailableForReservation: 1813 MB, Budget: 3436 MB, CurrentUsage: 138 MB, CurrentReservation: 0 MB
d3d12: failed to create 2D texture id=94 w=325 h=121 mips=1 d3dfmt=28
AsyncResourceUpload failed.

It seems that this is a graphics card driver problem. Try installing the latest ATI graphics card driver for your RX540 card. If this doesn’t solve the issue, please try starting SquareLine with the “-force-opengl” flag from the terminal.

SquareLine_Studio.exe -force-opengl

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