Studio 1.3.2 crash WIN10

Bugs
1

What do you want to achieve?

I want to start Squareline Studio 1.3.2

What have you tried so far?

I had used it for roughly 4 hours. Finished it and wanted to reopen it some hours later

Screenshot or video

Black - the PC crashes completely! - not even Bluescreen - simply like switch off

Others

  • SquareLine Studio version:
    1.3.2
  • Operating system:
    Win 10
  • Target hardware:
OS Name Microsoft Windows 10 Enterprise
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-10RJTJD
System Manufacturer ASUSTeK COMPUTER INC.
System Model G752VS
System Type x64-based PC
System SKU ASUS-NotebookSKU
Processor Intel(R) Core™ i7-6700HQ CPU @ 2.60GHz, 2601 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. G752VS.312, 4/24/2019
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product G752VS
BaseBoard Version 1.0
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale Germany
Hardware Abstraction Layer Version = 10.0.19041.2728
User Name xxx
Time Zone W. Europe Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 26.3 GB
Total Virtual Memory 36.7 GB
Available Virtual Memory 28.2 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
2

Based on the information you provided, it seems like SquareLine Studio 1.3.2 is causing your computer to completely crash (black screen) when you try to launch it. Here are some steps you can take to troubleshoot the issue:

1. Check for SquareLine Studio Updates:

  • Visit the SquareLine website or forum to see if there are any known issues with version 1.3.2 and if a newer version is available that might fix the crashing problem.

2. Reinstall SquareLine Studio:

  • Sometimes a clean reinstall can resolve software conflicts. Completely uninstall SquareLine Studio and then download a fresh copy from the official source to reinstall.

3. Check for System Compatibility:

  • Ensure your system meets the minimum requirements for SquareLine Studio 1.3.2. You can find this information on the SquareLine website.

4. Update Graphics Drivers:

  • Outdated graphics drivers can sometimes cause software crashes. Update your graphics drivers to the latest version from the manufacturer’s website (Nvidia, AMD, or Intel).

5. Check for Conflicting Software:

  • In rare cases, other software running on your system might conflict with SquareLine Studio. Try temporarily disabling any recently installed programs to see if that resolves the crash.

6. Run System File Checker:

  • System file corruption can also lead to crashes. Run the System File Checker (SFC) tool to scan for and repair corrupted system files. Here’s how to run SFC:
    • Open Command Prompt as administrator.
    • Type sfc /scannow and press Enter.
    • The SFC tool will scan your system and fix any corrupted files it finds.

7. Report the Issue:

  • If none of these steps work, consider reporting the issue to the SquareLine support team. Provide them with the details you mentioned here (version, OS, hardware specs, etc.) and a clear description of the crash. This can help them identify the root cause and potentially fix it in a future update.

By following these steps, you should be able to identify the cause of the crash and hopefully get SquareLine Studio working properly again.

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