I am subscribing to SLS on a small bisiness plan and paying $19/month. It is judged to be worth it. By the way, I understand that this plan includes a support item. How should I inquire about this in order to receive the service? Can I just ask questions in the forum like before? Even if I ask a question in the forum, it is difficult to get an answer, and it takes a long time to wait for a comment. do i have to do this?
Hi,
We can provide a dedicated consulting service if required. We can communicate in email, but if needed we can have a video call with screen share too, so we can answer your questions live. If something more complicated comes up we can also create examples for you.
I see that you have already written to us and we can discuss the detail there.
I can totally relate to your concern. Forum-based support can sometimes feel a bit slow, especially when you’re working on tight development deadlines.
If you’re on the Small Business plan, you should be eligible for direct support. From what I understand, SquareLine provides dedicated support via email or ticket for business plan users — you might want to check if there’s a priority support contact or dashboard link in your account section.
In my experience helping small businesses streamline their embedded UI development and optimize their workflows, we often balance forum-based help with one-on-one tech support, depending on urgency. If you need something time-sensitive resolved, I’d definitely recommend reaching out directly through the official support channel mentioned in your billing or welcome email.